Shipping Policy

Shipping Policy

Processing Time:

  • Orders are processed within 3-5 business days. Custom or personalized items may take longer.

Shipping Rates and Delivery Times:

  • Shipping rates are flat rate shipping.

  • Estimated delivery times vary by carrier but typically range from 5-10 business days for standard shipping.

Shipping Methods:

  • We ship via USPS and UPS. Tracking numbers will be provided once your order is shipped.

Domestic Shipping:

  • We currently only ship within the United States.

International Shipping:

  • International shipping is not available at this time.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your package.

Lost, Stolen, or Damaged Packages:

  • We are not responsible for lost, stolen, or damaged packages. If your package is lost or damaged during transit, please contact the carrier directly with your tracking number.

Returns and Exchanges:

  • Shipping costs for returns or exchanges are the responsibility of the customer, except in cases of incorrect or defective items. Please refer to our Return Policy for more details.

Incorrect Shipping Information:

  • Please ensure that your shipping address is correct at checkout. We are not responsible for delays or undelivered orders due to incorrect shipping information provided by the customer.

Contact Us:

  • For any shipping-related questions or concerns, please contact us at terry@tscraftyranch.com.